This page sets out the legal and regulatory status of the operator of 36Vegas (the “Website”), including corporate identification details, licensing particulars, and the principal compliance frameworks that govern the provision of gambling services to customers in the United Kingdom.
Operator Details
- Legal entity name: 36Gaming Limited
- Country of registration: United Kingdom
- Companies House registration number: 16060742
- Trading name: 36Vegas
36Gaming Limited is the entity legally responsible for the operation of the Website and for the provision of all gambling services offered through it.
Licensing Authority and Licence Particulars
- Regulatory body: UK Gambling Commission (UKGC)
- Licence account number: 66806
- Licence types held: Remote Casino, Remote Bingo, General Betting Standard (Real Event), and General Betting Standard (Virtual Event)
- Territory of authorisation: Great Britain
36Gaming Limited operates under the terms and conditions attached to its UKGC licences, including requirements relating to fair gaming, financial security of customer funds, prevention of crime associated with gambling, and protection of vulnerable persons. The current status of the licence can be independently verified through the UKGC public register at https://www.gamblingcommission.gov.uk/public-register.
Territorial Scope of Services
Gambling services offered through the Website are authorised for provision to customers physically located in Great Britain at the time of play. Access from jurisdictions where online gambling is prohibited or restricted by local law is not permitted, and it remains the customer’s responsibility to ascertain the legality of using the Website in their jurisdiction before registering an account.
Age Restriction
Access to the Website and participation in any gambling activity offered through it is strictly restricted to individuals aged 18 or over. Registration is not permitted for persons under this age, and age verification checks are carried out in accordance with regulatory requirements before withdrawal of funds or continued use of the account is permitted.
Anti-Money Laundering and Know Your Customer Policy
36Gaming Limited applies anti-money laundering (AML) and counter-terrorist financing (CTF) procedures in accordance with the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, and the licence conditions set by the UKGC.
Key Elements of the AML/KYC Framework
- Verification of customer identity, including full name, date of birth, and residential address, prior to withdrawal of funds or upon reaching prescribed transaction thresholds.
- Ongoing monitoring of account activity and transaction patterns to identify behaviour inconsistent with a customer’s known profile.
- Source of funds and source of wealth checks where deposit or spending patterns require enhanced due diligence.
- Retention of customer due diligence records for the period required by applicable law.
- Reporting of suspicious activity to the relevant authorities where required by law.
Customers may be requested to provide supporting documentation, such as government-issued identification or proof of address, at any stage of their relationship with the operator. Failure to complete requested verification may result in restriction or suspension of account access, including withholding of withdrawals, until the required checks are completed.
Data Protection
36Gaming Limited processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Principal Data Protection Measures
- Collection and processing of personal data limited to what is necessary for account registration, identity verification, payment processing, regulatory compliance, and customer support.
- Use of technical and organisational security measures, including encryption of data in transit and access controls, to protect personal and financial data against unauthorised access, loss, or disclosure.
- Retention of personal data only for the period necessary to fulfil the purposes for which it was collected or as required by applicable law.
- Provision of customer rights under UK GDPR, including the right of access, rectification, erasure, and objection to processing, exercisable by contacting the operator through the channels specified in the Privacy Policy.
Further detail on the collection, use, and protection of personal data is set out in the Website’s separate Privacy Policy.
Responsible Gambling
36Gaming Limited is required, as a condition of its UKGC licence, to make available tools and information intended to reduce the risk of gambling-related harm.
Measures Available to Customers
- Deposit, loss, and wagering limits that customers may set on their account.
- Time-out and self-exclusion facilities, including participation in the national self-exclusion scheme GAMSTOP.
- Reality check notifications during play.
- Access to information on identifying signs of problem gambling and links to independent support organisations, including GambleAware and the National Gambling Helpline.
Customers experiencing difficulty controlling their gambling are encouraged to make use of the above tools or to seek independent support through the resources referenced in the Website’s Responsible Gambling section.
Dispute Resolution
Customers with an unresolved complaint regarding their use of the Website should first raise the matter with 36Gaming Limited’s customer support team through the channels set out in the Website’s Terms and Conditions. The operator will provide a final response in accordance with its internal complaints handling procedure.
If a complaint is not resolved to the customer’s satisfaction, or no final response is provided within the applicable timeframe, the customer may refer the dispute to the operator’s designated Alternative Dispute Resolution (ADR) provider, the Independent Betting Adjudication Service (IBAS), at https://www.ibas-uk.com. Use of this service is free of charge to the customer.
This complaints process operates without prejudice to the customer’s statutory rights and does not affect the ability of either party to pursue other legal remedies where applicable.