Introduction and Acceptance of Terms
These Terms and Conditions form a binding agreement between you and 36Gaming Limited, the operator of 36Vegas Casino, trading as 36Vegas and accessible at https://36vegas-casino-uk.com/. By registering an account, depositing funds or otherwise using any part of the website, including the casino lobby, live dealer tables and the sportsbook, you confirm that you have read, understood and agreed to be bound by these Terms in full. If any part of this document is unclear, contact customer support before placing a wager or making a deposit.
36Vegas Casino is licensed and regulated by the UK Gambling Commission under licence number 66806. This licence permits the operator to provide remote gambling services, including casino games and sports betting, to customers physically located in Great Britain. Continued use of the account is treated as ongoing acceptance of the current version of these Terms.
Eligibility to Use 36Vegas Casino
Access to 36Vegas Casino is restricted to individuals who are at least 18 years old. Age verification may be carried out at registration, before a withdrawal, or at any other point the operator considers appropriate. Opening or attempting to open an account while under the minimum age is a breach of these Terms and may result in the closure of the account and forfeiture of any funds or winnings held on it.
Who May Register
- You must be a resident of Great Britain or another jurisdiction from which access is not restricted.
- You must be legally permitted to participate in gambling activities under the law that applies to you.
- You must not be an employee, director, agent or close relative of anyone connected to 36Vegas Casino or its licence holder.
- You must not already hold another active account with 36Vegas Casino.
- You must not be listed on the GAMSTOP self-exclusion register or subject to any other exclusion scheme applicable to you.
Only one account per person, household, email address, payment method and device is permitted. Duplicate accounts may be suspended pending investigation, and any bonus funds associated with them may be voided.
Account Registration and Verification
To register, you must provide accurate, current and complete information, including your full legal name, date of birth, residential address, email address and mobile number. Registration details must match the identification documents and payment methods later used on the account. Submitting false, incomplete or misleading information may lead to account restriction or closure.
Identity and Source of Funds Checks
In line with UK anti-money laundering obligations and the conditions attached to the operator’s gambling licence, 36Vegas Casino may request documents to confirm your identity, age, address or the source of funds used to gamble. These checks can take place at any stage, including before a first deposit, before a withdrawal, or when unusual account activity is detected.
- A valid passport, driving licence or other government-issued photo identification.
- A recent utility bill, bank statement or council tax document confirming your address.
- Evidence linking a payment card or account to your name.
- Documentation explaining the origin of funds where required by enhanced due diligence.
Failure to provide requested documents within a reasonable timeframe may result in the account being restricted, wagers being voided, or withdrawals being delayed until verification is complete. Only submit documents through the secure upload area within your account; sensitive credentials such as passwords or full card numbers should never be sent by email or chat.
Deposits and Payment Methods
Deposits can be made using the payment methods displayed in the cashier at the time of the transaction, which may include debit cards and selected e-wallets. Available options can vary depending on your account, location and currency. You must only use payment methods registered in your own name; third-party deposits are not permitted and may lead to funds being returned and the account being reviewed.
Minimum and maximum deposit amounts are shown in the cashier before you confirm a transaction. You are responsible for any fees charged by your bank or payment provider. If a deposit is made in error, contact support promptly, though 36Vegas Casino cannot guarantee reversal once funds have been credited and used.
Deposit Limits and Affordability
You may set a personal deposit limit on a daily, weekly or monthly basis through your account settings. Reducing a limit takes effect immediately, while increasing it is subject to a cooling-off period in line with responsible gambling requirements. 36Vegas Casino may also apply its own limits or request confirmation of affordability where account activity suggests this is appropriate.
Withdrawals
Withdrawal requests are submitted through the cashier and are normally paid to the same method used for the original deposit, where this is possible. Requests are reviewed before release and may be subject to identity or payment verification, particularly for first-time withdrawals or unusually large amounts.
- Ensure your registered name, address and date of birth match your payment details.
- Complete any wagering requirement attached to bonus funds before requesting a withdrawal of related winnings.
- Keep your withdrawal request details until the transaction is confirmed as complete.
- Avoid submitting duplicate requests while an earlier one is still processing.
If a withdrawal has not arrived within five working days of approval, contact customer support with the request date, amount and account email so the transaction can be traced. 36Vegas Casino reserves the right to decline a withdrawal or request further checks where there is reasonable suspicion of fraud, collusion, bonus abuse or a breach of these Terms.
Bonuses and Promotions
Any welcome offer, free spins package, cashback or other promotion is subject to specific conditions displayed on the relevant promotion page at the time it is offered. Where the terms of an individual promotion conflict with this general section, the specific promotional terms take precedence.
General Bonus Conditions
- Promotions are limited to one per person, household, address, email, payment method, device and IP address unless stated otherwise.
- A minimum qualifying deposit or amount of qualifying play may apply before a bonus is credited.
- Bonus funds and related winnings are typically subject to a wagering requirement that must be met before a withdrawal can be requested.
- Only games or bet types listed as eligible will count towards wagering; contribution rates can vary by game.
- Promotions carry an expiry period, after which unused bonus funds or incomplete wagering progress may be removed.
- Casino and sportsbook promotions are generally separate and cannot be combined unless expressly stated.
Bonus Abuse
36Vegas Casino may withhold or reclaim bonus funds and associated winnings, and may suspend or close an account, where there is evidence of practices intended to exploit a promotion unfairly. This includes, without limitation, the creation of multiple accounts, the use of betting patterns designed to guarantee a return regardless of outcome, collusion between players, and the use of stolen or unauthorised payment methods. A decision on suspected bonus abuse will be communicated to the player, who may raise a complaint through the process described later in these Terms.
Rules of Play
Each game available at 36Vegas Casino, whether a slot, table game, live dealer format or sportsbook market, is governed by its own rules, paytable and, where relevant, return-to-player information. These details are accessible from the information panel of the individual game and should be reviewed before placing a real-money wager.
Random number generation used in casino games is independently tested to confirm fair and random outcomes. Results displayed on screen are considered final once a game round is complete, except where a verified technical malfunction is identified. In the event of a proven malfunction, malfunctioning results are void and any wager will be refunded, and 36Vegas Casino’s recorded game logs will be treated as the definitive record of events.
Sports Betting Rules
Sportsbook wagers are settled according to the official result of the relevant event and the specific market rules shown at the point the bet was placed. Odds may change before a bet is confirmed, and once a wager has been accepted at the displayed odds it cannot usually be altered except through the cash-out feature, where offered. Void or postponed events will be settled in line with the market rules published for that sport.
Responsible Gambling
36Vegas Casino is committed to supporting customers in gambling within their means and provides a range of tools to help maintain control over play. Gambling should be treated as entertainment rather than a way to generate income, and no outcome of a game or bet can be guaranteed.
Tools Available to Players
- Deposit limits on a daily, weekly or monthly basis.
- Time-out periods that temporarily suspend account access.
- Self-exclusion for a fixed period or on a longer-term basis.
- Reality check reminders showing session length and net spend.
- Access to account and transaction history for personal review.
Players who wish to exclude themselves from all licensed UK gambling operators can register with GAMSTOP. Free and confidential support is also available from GamCare and the National Gambling Helpline, and further information on safer gambling can be found through BeGambleAware. If gambling stops feeling enjoyable or controlled, we encourage you to pause play and make use of these resources.
Account Suspension, Closure and Self-Exclusion
You may close your account or request self-exclusion at any time through your account settings or by contacting customer support. Self-exclusion requests will be actioned promptly and will remain in place for the period selected, during which the account cannot be reopened, and marketing communications will cease.
36Vegas Casino may suspend or close an account, with or without prior notice, where there is reasonable cause to believe these Terms have been breached, where verification cannot be completed, where fraudulent or collusive activity is suspected, or where required to do so by a regulatory authority or applicable law. Funds held in good standing on a closed account, less any amounts linked to a breach of these Terms, will normally be returned to the player.
Fair Use and Prohibited Conduct
Use of 36Vegas Casino must not involve any activity that could disadvantage the operator or other players. This includes, without limitation:
- Using automated software, bots or scripts to play games or place bets.
- Exploiting software errors, pricing mistakes or technical faults for financial gain.
- Colluding with other players to manipulate the outcome of a game or bet.
- Using funds obtained through illegal activity.
- Attempting to access the website from a restricted jurisdiction using methods designed to disguise your location.
Where such conduct is identified, 36Vegas Casino may void affected wagers, withhold winnings, and close the account involved. Where funds have already been withdrawn as a result of prohibited conduct, the operator reserves the right to recover them.
Intellectual Property
All software, graphics, text, trademarks, logos and other content made available through 36Vegas Casino remain the property of the operator or its licensors. You are granted a personal, non-transferable and revocable licence to use this content solely for lawful personal entertainment through your account. Copying, distributing, modifying or commercially exploiting any part of the website or its content without prior written permission is not permitted.
Limitation of Liability
36Vegas Casino takes reasonable steps to keep the website available and functioning correctly, but does not guarantee uninterrupted or error-free access. To the fullest extent permitted by law, the operator is not liable for losses arising from events outside its reasonable control, including internet connectivity issues, third-party payment provider delays, or temporary unavailability of games caused by supplier maintenance.
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited under the law applicable in the United Kingdom.
Complaints and Dispute Resolution
If you are dissatisfied with any aspect of your experience at 36Vegas Casino, raise the matter with customer support in the first instance, providing a clear description of the issue along with relevant dates, amounts and reference numbers. Support will attempt to resolve most queries directly.
Formal Complaints Procedure
- Submit your complaint in writing to customer support, describing the issue and the outcome you are seeking.
- Allow the support team a reasonable period to investigate and respond with a resolution.
- If you remain unsatisfied, request that the complaint be escalated to a senior member of the team.
- Where the matter still cannot be resolved, you may refer it to the alternative dispute resolution provider identified in the operator’s licence information.
The Gambling Commission does not deal with individual player disputes directly but can investigate concerns about whether a licensed operator is meeting its regulatory obligations. Details of the operator’s licence and complaints route are published on the site’s licence information page.
Changes to These Terms
36Vegas Casino may revise these Terms from time to time to reflect changes in the games and services offered, regulatory requirements, or operational needs. Any material change affecting your rights will be communicated through the account or by other reasonable means before it takes effect. Continued use of the account after a revised version has been published constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by the laws of England and Wales. Any dispute that cannot be resolved through the complaints procedure described above, and which is not settled through an approved alternative dispute resolution provider, will fall under the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections available to you under the law of your place of residence.
Contact Information
36Vegas Casino is operated by 36Gaming Limited, licensed by the UK Gambling Commission under account number 66806.
- Registered address: 1 City Square, Leeds, LS1 2AL, United Kingdom
- Email: playerassist@36vegas-casino-uk.com
- Phone: +44 173 478 0127
Further detail on the operator’s regulatory status can be found on the Licence Information page, and general enquiries can be directed through the Contact Us page.