Our Commitment to Safer Gambling
36Vegas Casino is operated by 36Gaming Limited under United Kingdom Gambling Commission licence number 66806. Holding this licence means we are required to put player protection at the centre of everything we do, not just to offer entertaining slots, live tables and sports markets. Gambling should stay enjoyable, affordable and firmly within a player’s control. This page explains the tools, limits and support services available to help every customer at 36Vegas gamble responsibly, along with the legal protections that apply to all UK-facing operators.
Gambling Should Always Be a Form of Entertainment
Casino games, live dealer tables and sports betting are designed for enjoyment, not as a way to make money or solve financial difficulties. The outcome of every spin, hand or bet is unpredictable, and no strategy guarantees a return. We ask every customer to keep the following in mind before placing a wager:
- Only gamble with money set aside for leisure, never funds needed for bills, rent or essential spending
- Treat any winnings as a bonus rather than an expected outcome
- Decide on a budget and a time limit before starting a session
- Avoid chasing losses by increasing stakes to recover money already spent
- Take regular breaks, especially during longer sessions on slots or live casino tables
Age Verification and Protecting Minors
Access to 36Vegas Casino is strictly limited to individuals aged 18 or over who are resident in an accepted United Kingdom location. Registration requires accurate personal details, including full name and date of birth, and these may be checked electronically against official records. Additional documents, such as a passport or driving licence, can be requested at any stage to confirm age and identity, and accounts are suspended where underage access is suspected.
Parents and guardians who share computers, tablets or mobile devices with children are strongly encouraged to install parental control software. Free filtering tools such as Net Nanny, CyberSitter and Qustodio can restrict access to gambling websites on shared devices, and further guidance is available from the Internet Matters website.
Setting Limits on Your Account
Every registered player can adjust a range of account controls to keep spending and playing time within a comfortable limit. These settings can be changed at any point from the account area, and reductions take effect immediately, while increases are subject to a short cooling-off period in line with regulatory requirements.
Deposit Limits
A deposit limit caps the amount that can be added to an account over a daily, weekly or monthly period. Setting this before making a first payment is one of the simplest ways to keep a gambling budget under control. Any request to raise an existing deposit limit is held for a short period before it takes effect, giving players time to reconsider.
Loss Limits
A loss limit restricts the net amount a player can lose within a chosen timeframe. Once the threshold is reached, further real-money play is blocked until the period resets, which helps prevent a difficult session from escalating.
Wager and Stake Limits
Players can also set a maximum stake per bet or spin, or a total wagering limit across a set period. This is a useful option for anyone who wants to keep individual bets modest even during longer sessions.
Session Time Limits and Reality Checks
Time-based controls can restrict how long an account remains active in a single sitting. Reality check notifications can also be switched on, appearing at intervals chosen by the player to show elapsed time and current spending, which helps counter the way absorbing gameplay can distort a sense of time.
Taking a Break: Time-Outs and Self-Exclusion
Time-Out
A time-out temporarily suspends account access for a period typically ranging from 24 hours to six weeks. During this window, deposits and gameplay are disabled, marketing communications can be paused, and the account reactivates automatically once the chosen period ends.
Self-Exclusion
Self-exclusion is a longer-term measure available to any player who feels their gambling has become difficult to control. Once activated, an account is closed for a minimum of six months, during which:
- Deposits, withdrawals and gameplay are blocked
- Marketing emails, texts and calls are stopped
- The account cannot be reopened early, even at the customer’s own request
- Reinstatement after the exclusion period requires a formal request and a short cooling-off interval before access resumes
Self-exclusion requests can be submitted through the account settings or by contacting the support team directly.
GAMSTOP: National Self-Exclusion Scheme
GAMSTOP is a free service that allows individuals to self-exclude from all gambling websites and apps licensed in Great Britain in a single registration, rather than contacting each operator separately. Once registered, the exclusion applies across participating platforms, including 36Vegas Casino, for a period of six months, one year or five years. Registration can be completed at www.gamstop.co.uk.
Recognising the Signs of Problem Gambling
Gambling can become harmful gradually, and it is not always easy to notice the shift from entertainment to a source of stress. Some indicators worth paying attention to include:
- Spending more time or money on gambling than originally planned
- Borrowing money, selling possessions or using funds meant for essential expenses to keep playing
- Feeling irritable, anxious or preoccupied when not gambling
- Lying to family or friends about the amount of time or money spent gambling
- Neglecting work, studies, relationships or personal wellbeing because of gambling
- Trying and failing to cut back or stop
If any of these apply, it may help to use a short screening tool. The Gambling Therapy website and GamCare both offer free self-assessment questionnaires that can highlight whether gambling behaviour warrants closer attention or professional support.
Support Organisations Available to UK Players
A number of independent, confidential organisations offer free advice and support to anyone affected by gambling, whether directly or through a friend or family member. These services are entirely separate from 36Vegas Casino and are not able to view or influence individual player accounts.
- GamCare: the leading provider of information, advice and support for anyone struggling with gambling in Great Britain, including a free helpline, live chat and structured treatment programmes. Visit www.gamcare.org.uk or call the National Gambling Helpline on 0808 8020 133, available 24 hours a day.
- BeGambleAware: an independent charity funding treatment, education and research into gambling harm across Great Britain, with a range of self-help resources. Visit www.begambleaware.org.
- Gambling Therapy: a free, multilingual online support service offering practical advice and an active community forum for those affected by gambling, alongside family members. Visit www.gamblingtherapy.org.
- GAMSTOP: the national multi-operator self-exclusion scheme described above, available at www.gamstop.co.uk.
- Gamblers Anonymous UK: a peer-support fellowship offering regular meetings across the country for individuals seeking to stop gambling. Visit www.gamblersanonymous.org.uk.
Blocking Software for Extra Protection
Alongside GAMSTOP, several free tools can block gambling content directly at the device or network level, offering an additional safeguard for anyone who wants to restrict access beyond a single operator:
- Gamban: blocks access to thousands of gambling websites and apps across computers and mobile devices
- BetBlocker: a free blocking application covering a wide range of gambling platforms, configurable for set time periods
- Network-level filters: many broadband and mobile providers in the UK offer content filtering options that can restrict gambling websites at the household or account level
Vulnerable Customers and Financial Difficulty
We recognise that certain circumstances, including financial pressure, mental health difficulties, bereavement or other personal challenges, can make someone more susceptible to gambling-related harm. Anyone who feels they may be at greater risk, or who is supporting a family member in this position, is encouraged to contact our support team so that appropriate account restrictions can be discussed and applied.
If gambling is contributing to financial hardship, free and independent debt advice is available from organisations such as StepChange (www.stepchange.org) and the Money and Pensions Service (www.moneyhelper.org.uk). These services can help with budgeting, debt management plans and broader financial recovery, separate from any gambling-specific support.
Marketing Preferences and Advertising Standards
Players can adjust or withdraw consent for marketing communications at any time through their account settings, without affecting their ability to use the platform. All promotional material published by 36Vegas Casino is designed to comply with the UK Gambling Commission’s Licence Conditions and Codes of Practice and the standards set by the Committee of Advertising Practice, meaning adverts must not be aimed at, or have particular appeal to, individuals under 18, and must not portray gambling as a solution to financial or personal problems.
How to Reach Our Support Team
Our customer support team is available around the clock to discuss account restrictions, answer questions about the tools described on this page, or simply listen if gambling has started to feel less enjoyable than it should. Every enquiry of this nature is treated confidentially and without judgement.
- Email: playerassist@36vegas-casino-uk.com
- Phone: +44 173 478 0127
- Postal address: 1 City Square, Leeds, LS1 2AL, United Kingdom
Requests to set limits, take a time-out or self-exclude are actioned promptly once submitted through the account area or confirmed with our team. No player will be asked to justify their decision, and account restrictions always take priority over any promotional offer or pending bonus.