Privacy Policy

36Vegas Casino > Privacy Policy

Last updated: 07/09/2026

Relevance verified: 14/10/2026

Introduction

36Vegas Casino Online is operated by 36Gaming Limited under a remote gambling licence issued by the UK Gambling Commission, account number 66806. This Privacy Policy explains how we collect, use, store and protect personal information belonging to visitors and registered players of 36Vegas Casino at https://36vegas-casino-uk.com/. It applies to anyone who visits the site, opens an account, plays casino games, places sports bets or contacts our support team.

By registering an account or otherwise using our services, you confirm that you have read this Policy and understand how your data is handled. If you do not agree with any part of it, you should not continue using the website.

Who We Are

The data controller responsible for your personal information is 36Gaming Limited, trading as 36Vegas Casino, registered office at 1 City Square, Leeds, LS1 2AL, United Kingdom.

You can reach us with any privacy-related question through:

Email: playerassist@36vegas-casino-uk.com
Phone: +44 173 478 0127
Contact form: Contact Us

What Personal Information We Collect

To provide gambling services responsibly and lawfully, we need to collect and process a range of personal details. The categories below cover the information we typically hold about our players.

Account and Identity Information

Full name and date of birth
Residential address and country of residence
Email address and mobile phone number
Username and encrypted password
Copies of identity documents such as a passport or driving licence, where verification is requested
Proof of address documents, such as a recent utility bill or bank statement

Financial Information

Payment card details or e-wallet account information used for deposits and withdrawals
Transaction history, including deposits, withdrawals, stakes and winnings
Information relating to the source of funds or source of wealth, where required for anti-money laundering checks

Gameplay and Betting Information

Games played, stakes placed, bets settled and bonus activity
Session duration, deposit patterns and self-imposed limits
Records relating to responsible gambling tools you have set, adjusted or removed

Technical Information

IP address, device type, operating system and browser type
Geolocation data used to confirm that you are accessing the site from an accepted location
Cookie identifiers and browsing behaviour across the website and mobile app

Communications

Records of correspondence with our support team, including live chat transcripts, emails and phone call notes
Marketing preferences and responses to promotional communications

Why We Process Your Data

We only use personal information where we have a valid legal basis to do so. The main purposes and their corresponding legal grounds are set out below.

Performance of a Contract

We process your details to open and manage your account, accept deposits and withdrawals, settle bets, credit winnings and provide access to casino games and sports betting markets. Without this information, we cannot offer you an account or process your transactions.

Legal and Regulatory Obligations

As a UK Gambling Commission licensee, 36Vegas Casino must confirm that every customer is at least 18 years old, verify identity and address, check the source of funds where indicated by risk, and monitor accounts for signs of problem gambling or financial crime. We also retain records to comply with anti-money laundering legislation, gambling licence conditions and codes of practice, and requests from law enforcement or regulatory bodies.

Legitimate Interests

We may process data to prevent fraud, detect multiple or duplicate accounts, protect the security of our systems, improve the website and app, and analyse how our services are used. These activities are balanced against your right to privacy, and we do not carry them out where your interests override ours.

Consent

Where required, we rely on your consent for marketing communications by email, SMS or push notification, and for certain non-essential cookies. You can withdraw consent at any time using the methods described later in this Policy.

Age Verification and Protection of Minors

36Vegas Casino is strictly for individuals aged 18 or over. We use identity verification checks, including electronic age verification services and, where necessary, document review, to confirm eligibility before allowing full access to real-money play. Accounts suspected of belonging to a minor will be suspended immediately, any funds handled in accordance with regulatory guidance, and the matter reported where appropriate.

How We Share Your Information

We do not sell personal data. Information is only shared where necessary to operate the platform lawfully and securely, including with:

Payment providers and card processors, to handle deposits, withdrawals and refunds
Identity verification and anti-fraud service providers, to confirm age, identity and address
Game studios and platform providers who supply the slots, live dealer tables and other content available in our lobby, where technically necessary for gameplay
The UK Gambling Commission, GAMSTOP and other regulatory or self-exclusion bodies, as required by licence conditions
Law enforcement agencies, courts or government bodies, where disclosure is required by law or a valid legal request
Professional advisers, auditors and IT service providers who support our operations under confidentiality obligations
A prospective buyer or successor in the event of a business sale, merger or restructuring, subject to appropriate safeguards

Any third party we work with is required to protect your data to a standard consistent with UK data protection law and to use it only for the purposes we specify.

International Data Transfers

Some of our service providers, including payment processors and hosting partners, may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or transfers to jurisdictions recognised as offering adequate protection, so that your information continues to receive a comparable level of protection wherever it is processed.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to keep you signed in, remember your preferences, measure site performance and understand how visitors use our games and sportsbook.

Strictly necessary cookies allow core functions such as login, security and cashier access to work and cannot be switched off.
Performance and analytics cookies help us understand which games and pages are popular and identify technical issues.
Functionality cookies remember choices such as language or display settings.
Marketing cookies may be used to tailor promotional content and measure the effectiveness of advertising campaigns.

You can manage or withdraw consent for non-essential cookies through your browser settings or any cookie preference tool provided on the site. Blocking certain cookies may affect how parts of the website function.

Data Retention

We keep personal and transactional data for as long as your account remains active and for a further period afterwards, in line with UK gambling licence requirements and anti-money laundering legislation, which generally require records to be retained for at least five years following the end of the business relationship. Certain information may be kept for longer where needed to resolve a dispute, defend a legal claim or comply with another statutory obligation. Once retention periods expire, data is securely deleted or anonymised.

Keeping Your Data Secure

We apply technical and organisational measures designed to protect your information against unauthorised access, alteration, loss or disclosure. These include encrypted data transmission, restricted internal access on a need-to-know basis, secure storage of documents submitted for verification, and regular review of our security controls. While we work to protect your data to a high standard, no method of transmission over the internet is completely without risk, and we encourage you to use a strong, unique password and to keep your login details confidential.

Your Rights Under UK Data Protection Law

As a UK resident, you have a number of rights concerning the personal data we hold about you:

Access: request a copy of the personal information we hold about you
Rectification: ask us to correct inaccurate or incomplete details
Erasure: request deletion of your data, subject to our legal and regulatory retention obligations
Restriction: ask us to limit how your data is processed in certain circumstances
Portability: request your data in a structured, commonly used format where technically feasible
Objection: object to processing based on legitimate interests or to direct marketing at any time
Withdrawal of consent: withdraw consent for marketing or optional cookies without affecting the lawfulness of earlier processing

To exercise any of these rights, contact us at playerassist@36vegas-casino-uk.com. We may need to verify your identity before actioning a request, and some requests may be limited where we have an overriding legal obligation, such as anti-money laundering record-keeping.

If you believe your data has been mishandled, you also have the right to lodge a complaint with the Information Commissioner’s Office, the UK’s independent regulator for data protection matters.

Marketing Preferences

You can choose whether to receive promotional emails, SMS messages or app notifications about bonuses, new games or sports offers when you register, and you can change this preference at any time. Every marketing message includes a straightforward way to unsubscribe, or you can update your preferences directly through your account settings or by contacting support.

Responsible Gambling and Data Processing

Information about your gambling activity, including deposit history, session length and any limits you set, may be used to identify patterns associated with problem gambling and to offer appropriate tools such as deposit limits, time-outs or self-exclusion. Where you register with GAMSTOP or request self-exclusion, we process the necessary data to give effect to that request across relevant systems. This processing supports player protection obligations under our gambling licence.

Automated Decision-Making

We may use automated checks, for example to assess risk during identity verification, detect unusual account activity or flag potential fraud. Where an automated decision has a significant effect on you, such as a restriction on your account, you have the right to request human review and to express your point of view.

Third-Party Links

Our website may contain links to third-party services, including payment providers, game studios or responsible gambling organisations such as GamCare and BeGambleAware. This Privacy Policy does not cover how those third parties handle your information, and we recommend reviewing their own privacy notices before sharing personal data with them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. Any significant change affecting how your data is used will be brought to your attention through the website or by direct communication where appropriate. Continued use of 36Vegas Casino after a revised Policy is published means you accept the updated terms.